Steffen Fuchs is the SRAM Technical Support Manager for the Germanic Market, responsible for leading the 20+ team members within the technician service, planning, and education departments in Schweinfurt, Germany. With 15 years of professional experience, Steffen has spent the last 9 years of his career with SRAM Germany, with extensive international experience in all facets of customer care and always working on process improvements. He engages closely with end-Riders and retail and distribution partners, supporting them along their customer journey with product education, technical solutions, and facilitating post-purchase support. Steffen is a motivated bike rider, ex-racer, and professional riding coach.
Riding bikes without any hurdles is essential, not only for our customers but also for ourselves as motivated cyclists.
Bicycles are the best partners to get to places, have fun out on trails or do a workout.
SRAM service department´s highest priority is to provide support, education and overall a great experience for all our customers.
We don´t see our service as a simple After-Sales force, but will be pro-actively working with our customers from pre-purchase to long-term product performance and rider happiness.
Kai and Steffen will show you around our teams and all efforts SRAM puts into their riders journey.
They will explain our groups standard work and how SRAM will always evolve to meet rider needs!